Phone: (912) 233-6491

Smartline Telephone Banking

Check your account balances and transact business with the touch of a button from any telephone.

If you're out of town or away from the computer, the telephone can become your instant office. You simply press the number codes provided to make payments, transfer funds, or even get up-to-the-minute information on your accounts at any time, day or night.

Regardless of the number of inquiries, Smartline Telephone Banking is free to use. Take advantage of Smartline today.

Summary

Access Smartline by calling (912) 233-6491 or (800) 408-6466

• Available 24/7
• Dial from any phone
• Safe and secure
• Check account balance
• Transfer funds and make loan payments
• Automatic enrollment at account opening

How to Access

1) Call (912) 233-6491 or (800) 408-6466

2) Enter your account number followed by #

3) Enter your 4-digit PIN followed by #

4) Enter your main menu choice (1 - 3)

5) Enter the appropriate number under each main menu

6) Key in requested information to complete the inquiry or transaction

7) Enter * for previous menu

8) Enter # to end the call

Tips

The following guidelines will make using Smartline quick and simple.

• After dialing the Smartline telephone number, enter your account number followed by #. (Do not enter suffixes, such as "00" or "10" at this point.)
• Smartline will request you to enter your 4-digit Personal Identification Number (PIN). If you need a PIN, call or come by the credit union. To change an existing PIN, use Smartline.
• When entering dollars and cents, omit the decimal point. Smartline will verify each amount before proceeding.
• Transactions performed after hours are handled on the next business day.
• Enter * to return to the previous menu.
• You can complete your calls more quickly by overriding the voice prompts and entering your transaction codes in one continuous entry.

Let us serve you when you need it most. Contact a Financial Service Representative to sign up for Smartline today. We'll put our around-the-clock phone service to work for you!

Menus

Checking

1. Balance and amount available
2. Last 5 checks cleared
3. Specific checks cleared
4. Last 5 deposits
5. Last 5 withdrawals
6. Transfers
   1. Payments
   2. Share-to-share transfer
7. Year-To-Date Dividend Information
8. Prior Year-To-Date Dividend Information
9. To report lost/stolen ATM/Debit card

Savings

1. Balance and amount available
2. Last 5 deposits
3. Last 5 withdrawals
4. Withdrawal by Check (mailed)
   1. Payments
   2. Share-to-share transfer
5. Withdrawals by check
6. Year-to-date dividend information
7. Prior Year-To-Date Dividend Information

Term Share Certificates and IRAs

1. Balance
2. Dividend rate and maturity rate
3. Last 5 deposits
4. Year-to-date dividend information
5. Prior year-to-date dividend information

Credit Cards

1. Balance and Amount available
2. Payments
   1. hare to loan transfer
3. Account transactions/inquiries
4. To report a lost/stolen credit card

Loans

1. Balance, and amount available
2. Payoff amount
3. Payment information
4. Payments
   1. Share-to-loan transfer
5. Last 5 transactions
6. Year-to-date and prior year-to-date interest paid

Cross Accounts

1. Information on another savings/checking account
2. Information on another loan account
3. Transfers
   1. Transfer from savings/checking to a savings/checking of a different account #
   2. Transfer from a different share account
   3. Transfer to a different loan account
   4. Transfer from a different savings/checking account to your loan

Georgia Heritage Federal Credit Union, Member NCUA, Equal Housing Lender

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